Is the National Film & Sci-Fi Museum suitable for visitors of all abilities?
The National Film & Sci-Fi Museum team is committed to ensuring all visitors have an amazing experience. We want the widest range of people to enjoy the building, collection, exhibits and events.
There is a lot to see across many displays within the museum, and so visiting involves movement, and there will be some periods of standing and walking. Please consider your individual needs when deciding whether to visit the museum, but we will fulfil all reasonable requests to make sure it goes as smoothly as it can.
What is the accessibility of the venue?
With both stairs and lift access to beam you up to the first floor we offer access to all. The flooring throughout the Museum and shop area is all level permitting wheelchair and stroller access.
Is there dedicated parking for disabled visitors?
We have two dedicated Blue Badge bays right outside the entrance, and many more positioned around Lloyds Court. All parking zones in Milton Keynes are Free when a Blue Badge is displayed.
Are service animals permitted?
Registered assistance animals are welcome. Unfortunately, no other animals are permitted on site to ensure the preservation of the items in the museum. Please note that the National Film & Sci-Fi Museum have the right to refuse access to any animal visitor at their discretion.
Am I able to rent mobility aids?
We do not offer this service.
Are any of the displays accessible to visually impaired visitors?
We are not able to offer this on all exhibits but please contact us in advance of your visit to see if we are able to facilitate something for you.
Do you provide an audio track for visually impaired visitors?
We do not have a pre-recorded option at the moment, but we do offer a free carers ticket for someone who can talk you through the exhibits.
Do you provide interpreters for the hearing impaired?
Sadly, we do not have an in-house interpreter. Staff have basic deaf awareness training, and we have a staff member who can communicate in British Sign Language.
Is there a seated rest area?
We have very limited seating in our lobby. Please note this is a high bench and may not be suitable for all visitors. Seats have been included throughout the museum exhibits should these be required at any point.
Are there disabled toilet facilities?
Yes, we have an accessible toilet on the ground floor.
I have an issue on the day who can I talk to?
If at any point during the day you have any issues, your first port of call would be to speak to our staff at the front desk during an event. If for some reason they are unable to assist then please ask to speak to the Duty Manager. Please note that it is very hard for us to rectify any issues you have after your visit so please do highlight these at the time so we can assist in making your trip to the National Film & Sci-Fi Museum as enjoyable as possible.
I require extra assistance during my visit. What are my options?
- Carer’s Entry – We offer one free carer’s entry when accompanying any visitor who requires extra help. This permits access to the museum solely to assist the full-paying ticket holder and facilitate their visit.
Individuals who have mobility, physical, vision, hearing, cognitive, psychological, invisible or other types of disabilities are all taken into consideration for a carer entry tickt. We hope you can understand that we have to ensure that the right people are able to receive help during their visit so we require evidence in the format of one of the below documents to be shown upon entrance with your valid entry ticket.
- Disability Living Allowance (DLA) award letter
- Attendance Allowance (AA) award letter
- Blind Persons Registration
- Personal Independence Payment (PIP)
- Armed Forces Independence Payment
- A medical letter from your doctor or consultant explaining your reasons for needing extra assistance
Please note that the National Film & Sci-Fi Museum have the right to refuse access or additional help at its discretion.